SOCOOL Laundry Phuket

SOCOOL Laundry Guides

How SOCOOL Weighs, Washes and Returns Your Laundry

By SOCOOL Laundry Phuket · Published

Understand SOCOOL’s hotel reception handover, weight photo, separate-customer washing and return arrangements in Phuket.

A labelled laundry bag at hotel reception, folded clothes, an ironed shirt and a travel suitcase.
AI-generated illustration of hotel laundry preparation and handover; not a photograph of SOCOOL facilities or a measured laundry order.

Start with an accepted hotel booking

SOCOOL collects laundry from confirmed hotels in Patong, Kata, Karon, Kamala, Kathu and Kalim. Send the hotel, room, service and requested date through WhatsApp. Confirm availability and the return schedule before leaving bags. Our normal collection and return point is the agreed hotel reception.

Identify the order at reception

Label each bag with guest name and room number, tell reception an external laundry driver will collect it and send a pickup photo. Specify the number of bags. This identifies the handover; SOCOOL uses weight-based billing and does not verify garment counts at pickup.

Receive the weight photo and amount

After weighing, the team sends a weight photo and final total through WhatsApp. Every order has a 5 kg minimum charge. Regular Wash & Fold is ฿80/kg; Regular Wash & Iron and Express Wash & Fold are ฿160/kg; Express Wash & Iron is ฿200/kg. Ask about the calculation if anything is unclear.

Agree on care requirements beforehand

Each customer’s laundry is washed separately. That does not replace care-label checks or mean that every garment is suitable for the same process. Tell us about delicate items, stains or special instructions before pickup. Stain removal is not guaranteed, and requests need confirmation before treatment.

Select a folded or ironed finish

Choose Wash & Fold for a folded finish or Wash & Iron for an ironed finish on suitable garments. If different items need different treatment, discuss the arrangement in advance. Do not assume an unmentioned request can be applied after the order has entered processing.

Prepare for reception return

Regular confirmed bags left by 3 PM are scheduled for return by 6 PM the next day. Express confirmed bags left by noon are scheduled for return by 6 PM the same day. Arrange cash at reception after the final amount is sent. Check your returned order and contact us promptly with any concern, keeping the relevant booking messages and photos.

Ask about hotel pickup

Send your hotel and service details so we can confirm availability. Pickup and delivery are included for confirmed hotels in our service areas. A 5 kg minimum charge applies.

Check availability on WhatsApp