SOCOOL booking and care guides
White and Coloured Clothes: What to Ask Before Laundry Pickup
Distinguish separate-customer washing from garment sorting and confirm colour or special-care instructions before collection.
Two different meanings of separate washing
SOCOOL washes each customer’s laundry separately from other customers’ orders. This does not, by itself, specify separate loads for every colour, fabric or garment within your own order. If that distinction matters for your clothes, ask about the arrangement before collection rather than inferring it from the separate-customer statement.
Explain what is in the bag
Identify white clothing, strongly coloured items, new garments and any care-label restrictions you are concerned about. Send a label or garment photo when useful. Ask whether the requested processing is suitable and can be accommodated. Do not assume a specific temperature, bleaching, hand washing or specialist treatment is included in a standard order.
Agree on the sorting request first
You may want to prepare identifiable groups of clothes, but separate bags alone do not constitute an accepted processing instruction. Message the team to explain what each bag contains and the requested treatment. Ask how the request affects acceptance, order grouping, minimum charges or timing. Do not assume separate-load processing is free or available.
Keep unsuitable or uncertain items back
If the care instructions are unclear or the requested treatment has not been confirmed, keep the item out of the bag until you have an answer. Standard laundry and Express timing do not guarantee that every material is suitable or that colour transfer, shrinkage or stains can be prevented. Explain your concern before treatment.
Label the handover clearly
After agreeing on the service, label bags with guest name and room number and tell us the total bag count. Inform reception about the external collection and send the pickup photo. Retain the written instructions in WhatsApp and check the weight photo and final total before arranging cash.
Confirm your request with SOCOOL
Send your hotel, room, service and return deadline. Special requests need acceptance before handover.
Ask on WhatsApp